⚠️ This policy applies to direct website orders only. For orders placed on Amazon, please use Amazon's own return process.
- Contact us within 7 days of delivery
- Send a photo showing the issue — no need to return the product
- We'll process a full refund or send a replacement at no extra cost
- Contact us within 7 days of delivery
- Product seal must be fully intact and unopened
- Full refund processed once we confirm the return
- Contact us within 30 days of delivery
- Send a photo showing the remaining product in the pouch
- We offer a 50% refund or a free replacement — your choice
- Full refunds are not available for used products
- If delivery is refused or package is undeliverable and returns to us
- Refund issued once product is confirmed returned and unopened
- Shipping cost for both outward and return legs will be deducted
⏱️ Refund Processing Time
Once your refund is approved, it will be credited to your original payment method within 5–10 business days. You'll receive a confirmation message once it's processed.